IT AND MANAGED SUPPORT

Tickets with SLA, onboarding projects and customer service for IT companies.

The client's request arrives on WhatsApp, becomes a ticket with a deadline on the right contract, and the new client's onboarding runs as a project alongside. At month-end, the SLA report is already done.

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app.tasskee.com — Ticket queue, with priority and due date

Tasskee ticket list with priority, assignee and response deadline

Before we talk about the tool

The day-to-day you recognize

Outsourced IT support is a response-time contract. Without a record, the contract only exists on paper.

The client messages the technician's WhatsApp

The conversation stays on the phone of whoever handled it. When they go on vacation or leave the company, the client's history goes with them.

Every contract has a different SLA

Client A gets a reply within 1 hour, B within 4, C only during business hours. Without the deadline on the ticket, urgency becomes a guess.

Onboarding competes with support

The technician who should be migrating the new client's server is putting out fires on the old one. Nobody sees the conflict until the deadline blows.

Yesterday's fix isn't written down anywhere

The same problem comes back at the next client and each technician solves it from scratch, because the procedure lives in the head of whoever dealt with it before.

How it works in Tasskee

A ticket queue for the contract, a project for onboarding

The Support / Operations template in the signup flow comes with the Customer service and Processes and knowledge workstreams, and the statuses To do, In service, Follow-up, In approval and Resolved. Tickets get their own queue, and every new client gets an onboarding project.

1 Ticket with a deadline, on the right contractThe queue has its own statuses, priority, assignee and response and resolution deadlines. Whatever is close to breaching moves up the list, instead of being discovered by the client.
2 Support by channel, in a single inboxOfficial WhatsApp, WhatsApp via QR Code and email all arrive in the same inbox. The conversation becomes a ticket or task, with the client's history alongside.
3 An onboarding project for each new clientDiscovery, migration, cutover and follow-up become tasks with dependencies and dates. The client sees the schedule through the portal without becoming a user.
4 Procedures in documents, linked to the taskThe knowledge base lives in documents with versions, and the right procedure is attached to the ticket that needs it. You can publish one through a public link.

WhatsApp Customer Service, with AI

Tasskee support inbox with a WhatsApp conversation and the AI agent

The differentiator in the field

What nobody else puts together in a single tool

Help desk, projects and knowledge usually mean three software contracts. Here it's the same customer records and the same account.

AI agent on WhatsApp, with your own key

The agent answers what the knowledge base covers and hands the rest to the team. The AI uses your own provider key, with no credits or markup from Tasskee, and you decide when it responds.

SLA and satisfaction measured, not promised

Every ticket carries its deadline and the satisfaction survey (CSAT) closes out the interaction. The SLA report shows what was met by client and by period, and it's what you take to the renewal.

A ticket that becomes a project, and a project that becomes a ticket

A request that turns out to be an onboarding becomes a project task with a schedule. Post-onboarding maintenance goes back to the queue, under the same client.

Tickets, forms, schedule and reports are part of the Pro plan. WhatsApp Customer Service is an add-on billed per channel, alongside Pro or Max, with a 14-day trial on any plan. During the 15-day trial, Pro is unlocked, no card required.

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Not a standalone tool

The features that support this day to day

Task, schedule, ticket, form, and conversation are the same database. What changes in one place shows up in the other, with nothing to export.

Frequently asked questions

Questions from people who provide IT support

Can I have a different SLA per contract?

The deadline is set on the ticket and in the queue rules, and you can organize one project per contract and separate the rules by client. The SLA report shows compliance by period. If your contract has very specific business-hours rules, test with one client before migrating them all.

Does Tasskee do asset inventory or network monitoring?

No. It has no asset inventory, no remote management agent (RMM) and no network or server monitoring. If you need that, keep your monitoring tool and use Tasskee for tickets, projects and the client relationship.

How does a ticket start from WhatsApp?

With Customer Service, the company's number (official Meta or via QR Code) goes into the support inbox. The client's message becomes a ticket or task, with an assignee and due date, and the reply goes out from the same place. The add-on is billed per channel, on top of the plan.

Does the AI answer clients on its own?

Only if you set it up that way. The AI agent answers based on what you taught it and hands off to a person when it doesn't know. It uses your own AI provider key, and the audit log shows what the AI did.

Does it work for an internal IT department, and not just for those who sell support?

Yes. The ticket queue works for the internal team to help coworkers, with a public submission form, priority and due date. The difference is that the deadline answers to an internal goal instead of a contract.

Start with the contract that demands the most responsiveness

Create your account, open a client's ticket queue and bring in their conversations. In one afternoon you'll see the SLA that until now only existed in the contract.

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